Inter-Tel Autumn Update

It's been a while since we brought you the last update, therefore this issue is packed with all the updates over the last two months. Having merged with powerhouse manufacturer Mitel during the year you will notice some significant enhancements to the combined range. 


New Phone Range



Since the merger with Mitel, the joint development teams have worked to make the Mitel range of phones work with the Inter-Tel 5000. The latest version of software allows the addition of these exciting and innvative phones to existing 5000 systems. If you'd like to refresh your phones, or take advantage of bluetooth headsets, cableless WLAN connectivity or DECT handpieces, phone us on Freefone 0800 1313416  to find out more.


Mitel goes Viral


Mitel has gone all 21st century and commissioned a series of cartoons featuring ' Mr Mitel ' designed to both promote the brand and hopefully, go a 'bit viral'.

To watch the videos visit:





Mitel 5000 Version 3.0

The Inter-Tel CS5000 Range has now been rebranded as the Mitel 5000 and has a new release of software.


Mitel 5000 v3.0 introduces the following hardware and software features:

-- NuPoint Messenger External Voice Mail System.

This release introduces the Mitel® NuPoint Messenger, another external voice messaging system. The NuPoint Messenger uses Session Initiation Protocol (SIP) to communicate with the Mitel 5000.

-- File-Based Music-On-Hold (MOH).

The File-Based MOH feature expands the existing MOH source beyond the built-in audio port located on the back of the Mitel 5000 chassis. You can now use the compact flash-type memory card to store up to five audio files to use for MOH. There is also a new MOH Converter utility that is installed with DB Programming. This utility is necessary to convert your audio files to the format required by the Mitel 5000.

-- Basic Voice Mail (BVM) and Enterprise Messaging (EM) Option Swap: 7 and 9 Keys.

BVM and EM provide a swap feature where you can reverse the 7 and 9 digit operations in Message Options. By default, the 7 digit is used for SAVE and the 9 digit is used for DELETE. With the swap feature, you can use the 7 digit for DELETE and the 9 digit for SAVE. This is configurable for individual mailboxes. This feature requires a v3.0 system and when using EM, it requires EM v2.1 or later.

-- BVM and EM Voice Profile for Internet Mail (VPIM) Networking.

BVM and EM can communicate with other voice processing systems using VPIM. This feature requires a v3.0 system and when using EM, it requires EM v2.1 or later.

-- BVM Play-Only Mailbox.

The Play-Only Mailbox new feature applies to BVM only. The BVM “play-only” mailbox option prevents the caller from leaving a message. The “play-only” mailbox is similar to an "announcement-only" application where it plays the designated greeting once and then the call automatically disconnects after the greeting finishes playing. 

-- ISDN PRI Two B-Channel Transfer.

The ISDN PRI Two B-Channel Transfer (TBCT) feature is an ISDN optimization supplementary service offered by the PSTN. You must purchase support for the TBCT from the CO. The TBCT feature optimizes trunk-to-trunk calls by releasing them from the PBX and connecting them through the Central Office (CO). This optimization removes the trunk-to-trunk call legs from the system and allows the system to reuse the 2 B-channels for new calls.

-- Persistent Music-on-Hold Selection.

Call Processing (CP) v3.0 modifies the functionality such that CO trunk calls routed through Call Routing Tables (CRTs) use the matching CRT entry’s “Music-On-Hold Profile” to overwrite the settings at the CO Trunk Group. This allows a call to maintain the same MOH throughout its life. For example, a business that sells several different products would use this feature. Customers call different numbers based on the product of interest. Management would like customers to hear Music-On-Hold based on the product in question. This feature would allow the specific CRT entry to dictate which source provides the Music-On-Hold for the incoming calls.

-- Caller ID Forwarding.

Caller ID forwarding allows Call Processing (CP) to send Caller ID information from any incoming services to the public or private network using Primary Rate Interface (PRI) or Basic Rate Interface (BRI) Integrated Services Digital Network (ISDN) circuits. 

-- Caller ID Enhancements.

Some COs are now requiring that calls have Caller ID set. Caller ID functionality is enhanced for this release to meet the CO requirement. This release adds the “Calling Party Number” and “Calling Party Name” fields to the Endpoints, Applications, and CO Trunk Group settings in DB Programming.

-- System Health Report.

The System Health Report is a report with Mitel 5000 system information and statistics that is e-mailed to the desired location daily. This feature is configured in DB Programming and is intended for support center personnel, not for end-customers.

-- Loop Loss Measurement Test.

The Loop Loss Measurement Test measures and reports loop loss on loop start trunks by using new Digital Signal Processor (DSP) firmware and Call Processing (CP) diagnostic software on the 5000 system. 

-- Database Change Log.

The Database Change log provides details on all user changes made through DB Programming. This log is stored on the Mitel 5000 and is accessible through the Administrative Web Session (AWS) pages.

-- Expanded DEI Capacity.

The Expanded DEI Capacity feature increases the maximum capacity of a Mitel 5000 system from 96 digital endpoints on six DEMs to 192 digital endpoints on 12 DEMs. You must refer to the Mitel 5000 documentation for details about this feature.

-- Import Endpoints from a File.

In v3.0 DB Programming, a new feature is added so you can create digital and IP endpoints by importing data from a .csv file. The DB Programming installation provides a template for this file.

-- Scheduled Backups.

Using the Session Manager you can now schedule database backups to be performed at the frequency and times you specify. This system database and (optionally) voice processor data is saved to a local computer and can be used for future data recovery.

-- Hybrid Balance Test Improvements.

The existing Hybrid Balance Test has been further improved to help address analog trunk audio issues.

-- Improved VoIP Echo Canceller.

Improved VoIP Echo Cancellers are now available for system-wide improved echo cancellation. There is a VoIP capacity tradeoff using this feature. Upgrading customers maintain their current ECAN settings and capacity, but can change it to the new ECAN if desired. New installs use the improved ECAN by default.

-- Mitel Cordless Devices.

Version 3.0 supports the Mitel cordless handset and headset for the Mitel Models 5330 and 5340 IP endpoints.

-- Support for the Quintum AFT 800 Gateway.

The Mitel 5000 now supports the Quintum AFT 800 Session Initiation Protocol (SIP) gateway. For more information and configuration instructions, refer to the Mitel 5000/Axxess Quintum SIP Gateway Installation Manual, part number 835.3123.

-- Liquid Crystal Display (LCD) Application Enhancements.

The LCD application now includes an Automatic Diagnostics Delivery (ADD) option in the System menu and new messages designed to safeguard low-level firmware updates.

-- BVM Remote Messaging Enhancement.

This enhancement to the Remote Messaging feature applies to BVM systems only. As part of the Remote Messaging feature, the Voice Mail application uses the Call Progress Detection functionality to determine the outcome of the call it makes to the subscriber. The result of the improvements made to Call Progress Detection is enhanced reliability for the remote Messaging  feature on the BVM system for subscribers.

-- BVM Ports Capacity Increase.

This capacity enhancement applies to CS-5200 and CS-5400 Base Server (BS) BVM systems only. Prior to v3.0, the maximum number of BVM ports was eight. For v3.0, the maximum number of ports is now 16.

-- BVM System Recording Audio Enhancement.

This audio enhancement for system recordings applies to CS-5200 and CS-5400 Base Server (BS) BVM systems only. Prior to v3.0, system recordings for BVM used the G.729A codec. For v3.0, you can now choose between the default G.729A codec and the G.726-32 codec. G.726-32kbps recordings offer higher voice quality. However, they require four times the space on the compact flash-type memory card to store the same recording lengths.

-- External USB Modem

The Axxess/5000 Modem Kit (part number 550.3026) has been updated to include a new Universal Serial Bus (USB) to Asynchronous (ASYNC) cable (part number 813.1873) that allows you to attach an external modem to the Mitel 5000 system. After all connections are established, you can configure, manage, or debug the system through this modem connection.



Links you may find of interest: Mitel Phone Manual | Mitel phone System