InterTel Telephone System Support

The Support Team at PSU is designed to act as a natural extension of your companies everyday business. Fielding calls through our Call Control Department in Cheltenham, you are never more than a few minutes away from speaking to an engineer. We log all calls and issue ticket numbers to enable us to measure our overall performance against agressive service targets. We never close a job until you are entirely satisfied.

Most issues on an Inter-Tel telephone system can be resolved remotely meaning that you benefit from a fast resolution. Last years call statistics actually show that we resolved 98.6% of issues by dialling in. On many occasions we have actually resolved issues before the customer has even noticed.

A strict training program ensures that all helpdesk staff and engineers are fully conversant with all aspects of your system. We will also maintain backups of your system database in case of unforeseen emergencies such as fire or theft. This allows us to replace and reprogram the system with the minimum of disruption.


Don't just take our word for it, here's what some of our maintenance customers said.

 

 

 

 

Links you may find of interest: Mitel Phone Manual | Mitel phone System