Account Management

Too many times in todays call centre environments do your calls end up at an agent whose only knowledge of your account is what they can and cannot see on the screen in front of them. Often this is a practical and effective mode of working but there are occasions when a personal relationship with an account manager would give a continuity allowing both parties to understand how each other operated.

This is something we strongly believe in at PSU. A Regional Business Manager is allocated to your account from the moment you join us and will be your contact person throughout a new installation or an upgrade. These Regional Business Managers have been fully trained on the systems and in many cases have even attended engineering courses to enable them to suggest the best solution for your particular requirements. PSU has a strong core team and a low turnover of staff so you can rely on the fact that you will always have a person who understands your business and the way you work.

 

Don't just take our word for it, here's what some of our maintenance customers said.

 

Regional Business Managers

A team of highly experienced Regional Business Managers wholly responsible for their clients. Fully trained on both the systems, applications and todays technologies, these Managers can pull on the resources of both the telecoms engineering team and our IT engineering team.

Call Control

Any inbound calls are usually answered by the Call Control department. This team is dedicated to customer care and is responsible for logging any issues you have escalating it through either your Regional Business Manager or through the engineering teams.

Engineering Team

The Engineering Team are responsible for the smooth running of your system. Whether it be for routine upgrades or remote programming they are constantly there to deal with any issues you may have.

Accounts

A department of people dedicated to ensuring the smooth and accurate client invoicing and credit control for new systems or ongoing maintenance and support.

juliet austin head of sales psu technology group 

"Having such a great support structure keeps my team motivated and winning business"
Juliet Austin, Head of Sales

Links you may find of interest: Mitel Phone Manual | Mitel phone System