InterTel Maintenance & Engineering Support Services

A selection of our services:


InterTel Telephone System Maintenance

Your InterTel telephone system is the life blood of your company. If it stops working, your company stops working. PSU can offer you expert service combined with potential annual cost savings.

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InterTel Telephone Support

Having someone on the end of a phone or e mail who knows the answer to your question is essential in today's hectic business life. Having someone who will answer the call within 3 rings is a godsend. PSU work to this mantra.

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Personal Account Management

We all know that on the whole people do business with people. A company that can retain it's core staff wil reap the rewards of continuity. We ensure that our Regional Sales Managers are looked after so that you can deal with one person from one year to the next.

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Upgrade or Part Exchange your Telephone System

Our Regional Business Managers have an arsenal full of upgrades and new products to help you enhance your business and increase productivity. We'd rather sell small and often than big and infrequent.

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Training - User and Administrator

PSU are able to provide full InterTel training for users on all the Inter-Tel products and associated software / hardware. Many companies only offer initial training on the system when it is first installed, but PSU take the view that regular ongoing training is also required to ensure that users are getting the best out of their InterTel Telephone System. With this is mind, we run frequent courses throughout the year.

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On-Hold Announcements

What do you customers hear when the are on hold? 7 out of 10 business calls are placed on hold and with average holding and transfer time increasing each month isn't it time you addressed what you're callers listen to. A small business holding or transferring just 8 calls per hour will leave their caller on hold for over 200 hours per year. PSU have a professional solution for this issue.

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Telephone System Appraisal

On many occasions it may highlight areas of programming that need to be addressed such as ring mapping, failed call destinations and group overflows. On other occasions it may highlight ongoing savings that can me made with little or no investment; such as leveraging up to date technologies such as broadband ADSL for cheaper networking.

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SDX / Avaya INDeX Trade-In

Effective 1st June 2006, INDeX will no longer be available for sale. In reaction to this news PSU and Inter-Tel have structured an exciting initiative to migrate your INDeX to either the Axxess or 5000 series.

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nigel davies technical director psu technology group

"Our reputation is such that three of our engineers came to us directly from Inter-Tel"
Nigel Davies, Technical Director

Links you may find of interest: Mitel Phone Manual | Mitel phone System