Privacy and Data Security

At PSU IT Voice and Data Limited (PSU), we strive to develop and deliver an innovative portfolio of products and services to better meet and serve our clients’ needs. In addition, we recognise that privacy and security is a major concern. We have therefore set out below the guidelines we use for protecting your personal information.

Please read this Privacy Policy carefully and check it periodically since it may change from time to time.

PSU’s Privacy Commitment

The website (and other associated product and industry specific websites) are owned and operated by PSU. We are committed to safeguarding your privacy online. Across our business we will only collect, store and use your personal information for specific purposes. We use your personal information to support and enhance our relationship with you. We only share your personal information outside of the PSU group with partners who share PSU’s commitment to protecting your personal information and privacy, and in accordance with the Data Protection Act 1998 and other applicable laws. You may contact PSU at any time with any privacy questions or concerns and to see the personal information you have given us and request correction or deletion.

Consent / Opt-Out of Direct Marketing

Your use of the website (or any associated websites operated by PSU) and any disclosure of personal information via the website or the telephone signifies your consent to us collecting and using personal information about you in accordance with this Privacy Policy. You may request that we do not contact you personally by telephone, e-mail, SMS or post as part of our direct marketing activities. To opt-out please e-mail the requesting that you are not contacted and state which methods you would prefer to be contacted by, if any. If you do not wish to be contacted by any method, please state all.

Information collected

What information do we collect?

We may collect various information when you:

  • make an enquiry via the site;
  • speak to our personnel;
  • provide feedback in an online survey;
  • subscribe to our newsletter; and
  • visit our website (see below).

On visiting our website PSU collects whatever information your browser makes available. This may include your Internet Protocol (IP) address, domain name, browser type, browser language, pages viewed, the date and time of your enquiry, the number of returning visits, time spent browsing the site, the website you have come from and one or more cookies which uniquely identify your browser. PSU also has a secure account with a service known as Statcounter which logs certain information about your visit to our site.

We may from time to time ask you for further information in order to update our records or for particular purposes. We will always tell you how we will use any further information received from you. We may also share aggregate data, based on users' demographics, interests, and behaviour with our advertisers, business partners and other organisations but this aggregate data will not contain personally identifiable data.

If you contact us we may keep a record of that correspondence and incorporate the information it contains into our database.
If you would like to revise the information provided to us, or feel what we currently have on record is incorrect, you may update the information by emailing the

How and why do we use personal information ?

We will use your information to provide and personalise our service. We will also use your contact details to communicate with you.

We may use your information to contact you to discuss your requirements and our products and services in light of the pages on our website which you have viewed and in response to your email or telephone enquiries. We may also use your information to send you news about new products and services which we can supply, for other marketing purposes and for record keeping purposes, technical administration of our website, research and development and customer administration. We may contact you by post, email, telephone or fax for these purposes.

From time to time we conduct surveys and promotions and may request information from you as part of these. Participation in these is entirely voluntary and you therefore have a choice whether or not to disclose any information which might be required.

Disclosure of personal information

We may share your personal details as may be necessary with any sub-contractors used by PSU as part of any transaction entered into by you with us. It is possible that we, our subsidiaries, joint ventures, or any combination of such, could merge with, be acquired by or sell its or their business and assets to another business entity. Should such an event occur, we would share some or all of your information in order to continue to provide the products and services. You will receive notice of such event and we will require that the new combined entity follow the practices disclosed in this Privacy Policy.

If appropriate and only with your consent, we may disclose your personal information to one of our telecoms and data support partners located throughout the UK which is based in a geographical location which is more proximate to you in order to satisfy a requirement you may have or have advised us of. This requirement will have been communicated to us in various ways including, the submission of an enquiry through our website, the receipt of correspondence or via a non-automated telephone conversation initiated by you, a member of your staff, someone within your organization, or by us.

We may also ask you whether you would like to receive promotional emails and mailings from us about our other products or services or from our support partners and other companies about their products and services which may be of interest to you. We will only pass on your details to our support partners and other companies if you have indicated that you would like to receive further information from them.

If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so.

Email Newsletters

You have the option to receive various email services we offer such as our monthly newsletter and in this regard we present the option to not receive these types of communications. To opt out of these communications, please visit or e mail the

Correction/Updating Personal Information/Privacy Support

If your personal information changes or if you no longer wish to subscribe to any of our services, we will endeavour to correct, update or remove the personal data provided to us as speedily as possible. This can be done by emailing us at You may also email the if you have any enquiries or concern about our Privacy Policy.

Alternatively you may address your enquiries or concerns to:

Managing Director
PSU IT Voice and Data Limited
3 Manchester Park
Tewkesbury Road
GL51 9EJ

Under the Data Protection Act you are entitled to a copy of your personal data held by us on payment of a fee.

How we protect information

You acknowledge the Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.

We take every precaution to protect your information. To this end all personal information stored by us is kept on a server in a secure environment. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

Please note that we do not warrant or guarantee that the privacy policies of any support partners or other companies outside of the PSU group that your personal information is passed to in accordance with this Privacy Policy and are not responsible for any damages which you, or others may suffer as a result of the loss of confidentiality of such information.

How you can help us protect your information?

Please keep in mind that whenever you voluntarily disclose personal information online in non-protected environments - for example on message boards, through email, or in chat areas - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Also remember to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe. We cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.


Upon your first visit to the site, a cookie is sent to your computer and uniquely identifies your browser. Cookies are small pieces of information that are stored on and retrieved from your computer by websites for record-keeping purposes. It contains no personally identifiable information (just our Statcounter id and a simple variable). The use of cookies is an industry standard and you will find them in use at most major websites.

We use cookies in a variety of ways.

For example:

  • Cookies are the simplest way for us to track user trends and patterns, such as how many people use different parts of the website. This helps us better understand which parts of our service users find valuable, and know what areas to improve. We use cookies to recognise you when you visit our website, to save you time when logging in. We also use them to keep track of your personal preferences so you don't have to keep reminding us of them. 
  • Cookies may be used to help match advertising to particular interests. Some of the advertising displayed on the website may be provided by third party companies and may contain additional cookies belonging to our advertisers but these cookies will not contain any personally identifiable information about you.
  • We also use cookies for internal marketing and promotional purposes. Sometimes, where we identify a user via the cookie and obtain their IP address, we may contact them by telephone to ensure that their visit to the site was successful and to enquire whether we can be of further assistance.
  • Most computers are set up to automatically accept cookies. However, you can reset your browser settings to refuse cookies, or alert you when a cookie is being sent so you can choose whether or not to accept it. Unfortunately, if you choose to refuse our cookies, some parts of our service may be slower or not function properly.

How to switch off cookies

Cookies can be 'switched off' in your browser. This means that no information will be stored on your computer.

In Internet Explorer 4

  • Go to the 'View' menu
  • Click 'Internet Options'
  • Click 'Advanced'
  • Tick the box that says 'Prompt before accepting cookies'
  • The next time a website tries to send a cookie to your computer, you will be given the option to refuse the cookie.

In Internet Explorer 5+

  • Go to the 'Tools' menu
  • Click on 'Internet Options'
  • Click the 'Security Tab'
  • Highlight the 'Internet' zone (selected by default)
  • Select security level 'High' for this zone
  • Click on OK
  • Now your browser will no longer accept new cookies

In Internet Explorer 6 

  • Go to the 'Tools' menu
  • Click on 'Internet Options'
  • Click the 'Privacy' tab
  • Move the slider until it shows 'Block all cookies'
  • Click on Apply and OK
  • Your browser will now no longer accept new cookies

In Netscape 4+ 
  • Go to 'Edit' in the menu bar
  • Click on 'Preferences'
  • Click on 'Advanced'
  • Tick the box that says 'Warn me before accepting a cookie'
  • Now shut down and restart Netscape
  • Now your browser will no longer accept new cookies

In Netscape 6+
  • Go to 'Edit' in the menu bar
  • Click on 'Preferences'
  • Click on 'Advanced'
  • Select the 'Cookies' field
  • Tick either 'Warn me before accepting a cookie' or 'Disable cookies'
  • Now shut down and restart Netscape
  • Now your browser will no longer accept new cookies

How do you know which of the sites you've visited use cookies?

The cookie placed by Statcounter on behalf of PSU IT Voice and Data Limited looks like: cookie;[]

If you're using Netscape 6.0:

  • On your Task Bar, click: Edit, then Preferences
  • Click on Advanced Click on Cookies
  • Click the View Cookies button

If you're using Internet Explorer 5.0 or 6.0:

  • Choose Tools, then Internet Options
  • Click the General tab Click Settings
  • View Files

If you're using Internet Explorer 4.0:

  • On your Task Bar, click: View,
  • then Internet Options Under the tab General (the default tab)
  • click Settings
  • View Files.

If you're using Internet Explorer 3.0:

  • On your Task Bar, click:
  • View Options Advanced
  • View Files.